The best way to ensure that your system is at a proper baseline is to :-
1. Run Windows Update and install all IMPORTANT UPDATES (you can exclude KB3035583 which is the one that will offer to upgrade to Windows 10)
2. Does your system meet the requirements:-
Dungeons 2 Minimum system requirements:
CPU: AMD or Intel, 3GHz Dual-Core or 2.6 GHz Quad-Core
RAM: 3 GB RAM
OS: Windows Vista (SP2) 32bit
GPU: Intel HD4400, NVIDIA GeForce GT 440/GT 650M, AMD Radeon HD 7750/R5 255M
Sound: DirectX 9 compatible soundcard
ROM: 5 GB free space
Recommended system requirements:
CPU: AMD Quad-Core @ 3.8 GHz or Intel Quad-Core @ 3.2 GHz
RAM: 4 GB RAM
GPU: AMD Radeon R7 265 or NVIDIA GeForce GTX 650
OS: Windows 7 x64 (SP1)
ROM: SSD hard drive, 5 GB free space
Sound: DirectX 9.0c compatible soundcard
If your not sure you can checker at any number of sites - Search "Dungeons 2 system requirements checker"
3. Verify your installation on STEAM
Opening your STEAM LIBRARY
Right Click on the Game - select Properties
Select the "Local Files" TAB
Then the "Verify Integrity of Game Cache"
Ensure your graphics drivers are up to date - Check your manufacturer’s web site
Ensure your sound card drivers are up to date - Check your manufacturer’s web site
5. You can also run SFC (System File Check) :-
If you are still getting problems or crashes - then post your DXDIAG here - in a code box
AND send it with a brief description to KALYPSO
support. Then you have 2 chances to get help.
To Run DXDIAG
Click on START
Select RUN (This opens the RUN dialogue box)
TYPE - "dxdiag" - Click OK
This opens the DirectX diagnostic tool
If your machine has a 64-bit operating System - you will get a selection (bottom of screen) indicating "Run 64bit DXdiag
Select that -
Click on "Save All Information" - when the SAVE box opens save contents to a name.txt file
When you post the file use the Preview Post option and select "#" symbol - cut and paste the name.txt file after the "#"
then click on the "Close Tags" that appears at the top of Message window.