Sudden Strike 4 Technical FAQ
#1
Commanders!
This thread is all about possible and common problems and how to probably solve them.
So please take your time and read the thread carefully.

Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and the game is updated to the latest version!

System Requirements for Sudden Strike 4:
MINIMUM:
OS: Windows 7 SP1 / 8.1 / 10, 64bit
Processor: AMD or Intel, 3 GHz Dual-Core or 2.6 GHz Quad-Core
Memory: 6 GB RAM
Graphics: AMD Radeon HD 7850, NVIDIA GeForce 660 series
Storage: 12 GB available space

RECOMMENDED:
OS: Windows 7 SP1 / 8.1 / 10, 64bit
Processor: AMD Quad-Core @ 3.8 GHz or Intel Quad-Core @ 3.2 GHz
Memory: 8 GB RAM
Graphics: AMD Radeon RX 470 or NVIDIA GeForce 1050 Ti series and above
Storage: 12 GB available space

Windows 10
We recommend running the game as an admin user.
  • To do so, right-click on the game .exe (by default: C:\Program Files (x86)\Steam\steamapps\common\Sudden Strike 4) and/or shortcut and select “run as administrator”.

If this is still not working, we recommend to start the game in e.g. Windows 7 compatibility mode.
To set the compatibility mode, do the following:
  • Right-click on “SuddenStrike4.exe” (by default: C:\Program Files (x86)\Steam\steamapps\common\Sudden Strike 4) and select properties
  • Click the Compatibility tab and then tick the box labelled "Run this program in compatibility mode
  • Now you can select a Compatibility Mode and select e.g. “Windows 7”
  • Tick the box below "Run this program as administrator" (to always run the game as administrator, instead of running it manually each time you start the game)
  • Click on "OK" to apply the changes and start the game with double click on the game’s .exe.

Integrated Intel HD Graphics and a dedicated graphic cards
Please be aware:
We always recommend using dedicated graphic cards with enough graphic memory on their own, rather than integrated graphic cards, which need „Shared Memory“, which will impact the overall gaming performance and experience.


When using a CPU (e.g. later i5-processors, as well as many i7-processors) or a laptop with an integrated graphic chip, it might be the case that by default this chip will be used, instead of the dedicated graphic cards, which may impact the performance of a game.
You can easily change this by doing the following:
- Update the graphic card driver from the link below.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
- Then change the settings as described below:
1. Open your Nvidia Control Panel (right-click on desktop, select Nvidia Control Panel)
2. Select "Manage 3D settings"
3. Select "Global Settings". You will find the option "Preferred graphics processor". Please select "High-performance NVIDIA processor" and save the settings.
4. You will have to reboot your system for the changes to take effect.

Troubleshooting via Steam
  • Select Sudden Strike 4 from your Steam library
  • Right-click on your game
  • Select 'Properties'
  • Select 'Check Integrity of Game Cache' from the 'Local Files' tab (This might take several minutes)

Problems playing Sudden Strike 4 multiplayer
When playing multiplayer, please make sure you that there is nothing restricting or even fully blocking your connection.
So please have a look and check following:
  • Check, if you have a stable internet connection. If you are using WiFi, use a wired/cable connection, if possible, to prevent any possible interruptions.
  • Make sure you have enough bandwidth available. So disabling all downloads, streams, closing all tabs in your browser is recommended and check if no one else in your household might “steal” bandwidth.
  • Check, if Steam and Sudden Strike 4 is not being restricted/blocked by your Anti-Virus program. Simply set exceptions for both applications.
  • Check your Firewall/s (Router, Windows Firewall, additional Firewall, e.g. Norton) if exception are set for Steam and Sudden Strike 4 in addition.
  • There are no specific ports needed to be enabled manually in your router.
    Nevertheless if your Router features the option “UPnP”, we would recommend to enable this option, as it simply enables programs, such as Games in general, which are using multiplayer, to open the ports needed on their own, without opening up huge ranges of ports.
    This also applies and is recommended for console-players.

Known issues Sudden Strike 4 version 19037
  • Wreck of planes remain in the air( til despawn) if a save game made right after destruction is loaded
  • Vehicles can spin 90-180 degrees in specific situations
  • Stuttering can occure on Multiplayer Mission „Siege”
  • Chat focus interruptions in Multiplayer Lobby
  • Switching into Computer with controller can lock the other slots in Multiplaye Lobby
  • Small weapon animation issues with MG  and AT soldiers
  • Host migration feature can split groups above 4 players
  • Player units can stop in case of spamming command the same location



If you have technical problems with Sudden Strike 4, and the problem cannot be solved by any of the solutions listed in this thread, please write an e-mail to Kalypso Media Support at
support@kalypsomedia.com.


Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and that the game is updated to the latest version!
System Requirements for Sudden Strike 4:
MINIMUM:
OS: Windows 7 SP1 / 8.1 / 10, 64bit
Processor: AMD or Intel, 3 GHz Dual-Core or 2.6 GHz Quad-Core
Memory: 6 GB RAM
Graphics: AMD Radeon HD 7850, NVIDIA GeForce 660 series
Storage: 12 GB available space

RECOMMENDED:
OS: Windows 7 SP1 / 8.1 / 10, 64bit
Processor: AMD Quad-Core @ 3.8 GHz or Intel Quad-Core @ 3.2 GHz
Memory: 8 GB RAM
Graphics: AMD Radeon RX 470 or NVIDIA GeForce 1050 Ti series and above
Storage: 12 GB available space

What does the Support Team need to address my problem, and what can I provide to speed up the process?
  • Please include the complete title of the game that you are having problems with
  • Also include a (small) description of your problem. Probably with steps on how to reproduce the issue.
  • Please provide your full system information.

Please attach a DxDiag.txt to the email if possible. To create the DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
  • Attach the file "dxdiag.txt" to your email
  • When you are experiencing crashes when starting the game, or during gameplay, please also provide the support with a crash dump, which can be found in following location and needs to be attached to the email in addition to the “dxdiag.txt”:
    C:\Program Files (x86)\Steam\steamapps\common\Sudden Strike 4\SuddenStrike4_Data\output_log.txt

If it comes to savegame problems, crashes and such, please also add a savegame, that our devs can easily have a look into that.
Here you can find your savegames for Sudden Strike 4 (even when Cloudsaving is enabled.):
“C:\Users\YourUsername\AppData\LocalLow\Kite Games\Sudden Strike 4\SaveGames”
And attach the respective savegames in your mail to our support.



Additional help
Feel free to join our community, join discussions, leave feedback and/or just have a look, if somebody has had the problem you have run into already and might help you.
Find our official boards here:
http://forum.kalypsomedia.com/
Or head over to our official Steam Community Hub here:
http://steamcommunity.com/app/373930/discussions/

PlayStation4 EN

When you have bought the physical-/retail copy of the game, please make sure that the Update for Sudden Strike 4 is installed.
As this is our DayOne Patch and already includes some fixes as well as performance improvements.
Even though you can start the game without the patch after you have inserted the DVD, we recommend downloading and installing the patch first, before playing.
If you have obtained a digital version, the game will automatically be downloaded and updated.

If it comes to lags, slow performance, please check following in addition if the latest version is installed:
  • Check, if you have closed all other games/applications/programs properly, or if they are still running in the background and minimized.
  • Check, if your PlayStation4 can properly connect to the internet without restrictions, same for Sudden Strike 4. Especially Router-firewalls might be restricting full access to the internet and therefore need manual adjustments.[/
  • Also check if there is enough hard disc space available, or if your storage is already at maximum, as this might slow down your machine, not just when playing Sudden Strike 4.
    To properly clean up your console also from temp-files and old not used and needed data, we recommend running a “defragmentation of your PlaySation4, or what is similar to it:
    To "defragment" your console do as follows for PlayStation4:
    Disclaimer:
    You will not lose any data by preforming this, as this is simply a method, to clear the storage of not used data (fragments) and simply adds some more (probably needed) space. It is simply a defragmentation of your hard drive, similar to the PC.
    - Turn the PlayStation 4 off.
    -> Not in standby/powersave mode but completely off.
    (Wait a few seconds that the whole system is down and nothing is running or still in process of still turning off.)
    - Enter Safe Mode.
    -> To do so, press and hold the power button of the PlayStation 4 until you hear a second beep (This might be after around 5-10 seconds
    - Plug in your PlayStation 4 controller in to one of the USB ports via a Micro USB Cable (either supplied with the controllers, but charging cables for e.g. Android phones will do as well) and press the "PlayStation"-button on your controller to enable it.
    - Scroll down to option "5. Rebuild Database" and press X to select/apply this setting.
    Choose "Yes" to continue.
    - Your PlayStation 4 will now start the process and until completion do not power down the console, otherwise it might result in data corruption.
    (This whole process may take probably several minutes, depending on the amount of data on your hard drive.)




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