Hey,

I just bought the game via steam, and I cannot startup the game.
I get a black screen with the mouse cursor,...

here is the the thing from the crashlog:


Module: Rome.exe
Address: 0023:006536de
Function: COULDN'T FIND OR PARSE MAP FILE
Error: Access violation
Remarks:
Read from location 00000000

Anyone who knows this issue or who can help me?

I have just the same problem.

I just dispatched the full log, with DxDiag to Kalypsomedia to weed out the bug. Hopefully, they have an idea what may be causing this. I believe it's fair to say that those who buy the game via steam might encounter this problem, and it needs to be adressed.

Which game did you download? Grand Ages Rome main game, Reign of Augustus expansion or both at the same time?

(02-02-2010 12:44 PM)Timo Wrote:  Which game did you download? Grand Ages Rome main game, Reign of Augustus expansion or both at the same time?

Hey Timo,

I have bought and downloaded both. Steam installs the main game and Reign of August as DLC pack

Please try to verify the game cache integrity (right-click on Grand Ages Rome in your games list tab, choose 'Properties', 'Local Files' and click 'Verify integrity of game cache'). Your game should launch fine afterwards.

(02-02-2010 09:19 PM)Timo Wrote:  Please try to verify the game cache integrity (right-click on Grand Ages Rome in your games list tab, choose 'Properties', 'Local Files' and click 'Verify integrity of game cache'). Your game should launch fine afterwards.

Hi Timo,

Sorry to say but nope, it doesn't work.
I even reinstalled my pc, installed steam, installed the game, but still nothing,... even after verify integrity,...

I have the same error as cybert - this thread: http://forum.kalypsomedia.com/showthread.php?tid=3681

Note: I was able to play GAR before the add-on. Now I can't

I have the same problem:
It works if only GA:R is installed. When I install the expansion and hit the "Start Game now" box, then the game works. If I quiet and start it again (with or without admin-rights) it crashs and the log shows this error.
If I start the installation of the expansion pack again I can start the game, but only once.

Windows 7, 64Bit, bought and downloaded the game at gamesload.de (so not only the STEAM version is affected.)

Timo, is there allready an update on this? I think many people are waiting for this,...

This error seems to be related to a missing third-party software on your machine. These components (like DirectX and Visual C++) are usually installed automatically but can cause conflicts in some environments. We will compile a list of the required software and report back with our findings.

(05-02-2010 04:11 PM)Timo Wrote:  This error seems to be related to a missing third-party software on your machine. These components (like DirectX and Visual C++) are usually installed automatically but can cause conflicts in some environments. We will compile a list of the required software and report back with our findings.

Hello,

I had installed Visual C++ 2010 BETA. After reading your post, I deinstalled it and everything else with Visual C++ in the "programs and functions" list. Then I reinstalled the mission pack. Now the Visual C++ 2005 redistributional (64bit) has been installed automaticly, but the game still is not starting.

(05-02-2010 04:11 PM)Timo Wrote:  This error seems to be related to a missing third-party software on your machine. These components (like DirectX and Visual C++) are usually installed automatically but can cause conflicts in some environments. We will compile a list of the required software and report back with our findings.

Well many people seem to have this problem,... I wonder, is anyone who bought the game via steam able to play?

Yes, people are reporting positive feedback on the game's Steam forum. Plus, we are unable to reproduce the error you're describing on any of our testing machines. However, the problem is being forwarded to the developers to look into.

(05-02-2010 06:24 PM)Timo Wrote:  Yes, people are reporting positive feedback on the game's Steam forum. Plus, we are unable to reproduce the error you're describing on any of our testing machines. However, the problem is being forwarded to the developers to look into.

Is it tried on a windows 7 64 bit machine?

(05-02-2010 07:33 PM)cybert Wrote:  Is it tried on a windows 7 64 bit machine?

I had a closer look in the crash.log and noticed some things:

Quote:*** hardware info
CPU Intel® Core™ i7 CPU 870 @ 2.93GHz
CPU count 8
Phys. Memory 0 MBytes
Memory In Use 36%
Disk Free 2167 MBytes

Phys. Memory should be 6 GBytes.
Disk Free on the partition where GA:R is installed should be 185 GBytes

Quote:*** OS info
Windows Vista
Version 6.1.7600
MyDocs folder: E:\Users\Michael.Michael-PC\Documents
AppData folder: E:\Users\Michael.Michael-PC\AppData\Roaming

OS is Windows 7

In the AppData folder I found another GA:R log folder, which contained another log, but this seems not to be used anymore.

At the same location I found an RoA folder with several crash and dump files. If these might help you, please tell me where I should send them.

Same here,

*** hardware info
CPU Intel® Xeon™ CPU 3.00GHz
CPU count 4
Phys. Memory 0 MBytes
Memory In Use 41%
Disk Free 65 MBytes

Physical Mem should be 6GB and disk free space 55GB.

-- Exception Information
--

Module: Rome.exe
Address: 0023:006536de
Function: COULDN'T FIND OR PARSE MAP FILE
Error: Access violation
Remarks:
Read from location 00000000

The OS is Windows 7 Ultimate 64.

Yep, just tried the demo so I could make sure I like it before I buy, and got the exact same error ("Couldn't find or parse map file"). I have pasted the entire crash file below. The demo is the updated one, downloaded from gamershell.

I am using VISTA 64


[Debug] *** executable info
[Debug] Name: C:\Games\Romegrandage\Rome Demo.exe
[Debug] Timestamp: 4995c563
[Debug] Date: Fri Feb 13 13:09:23 200
[Debug]
[Debug]
[Debug] *** hardware info
[Debug] CPU Intel® Core™2 Duo CPU P8400 @ 2.26GHz
[Debug] CPU count 2
[Debug] Phys. Memory 4063 MBytes
[Debug] Memory In Use 33%
[Debug] Disk Free 2568 MBytes
[Debug]
[Debug]
[Debug] *** OS info
[Debug] OS Windows 2000
[Debug] Version 6.0.6002 Service Pack 2
[Debug] MyDocs folder: C:\Users\Adam Delderfield\Documents
[Debug] AppData folder: C:\Users\Adam Delderfield\AppData\Roaming
[Debug]
[Debug]
[Debug] *** Debug::Init()
[Debug] Time 3828295 milliseconds
[Debug]
[Debug]
[Debug] --- Start in Safe mode, deleting the shader cache
[Debug] AppData/ShaderCache/03ea5b85f44d647ff047586479323b8e.hpk
[Console Error] Map MultiAlexandria removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiIbiza removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map CoopIbiza removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiAleria removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiCyrene removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiOmis removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiSalmantica removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map CoopSalmantica removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiTomis removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiAthens removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiFourIslands removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiActium removed from the list of multiplayer maps, mapdata.lua is missing
[Console Error] Map MultiPompeii removed from the list of multiplayer maps, mapdata.lua is missing
[Debug] nvapi initialized successfully!
[Console Error] matching NVIDIA GeForce 9600M GT
[Console Error] matched: geforce.+9[56]00
[Console Error] level: Medium

---

*** Engine info
Sizes:
GameObject: 64
GameObjectEx: 216
IRenderObj: 184
IRenderOp: 584
GameRenderObj: 484

---

Video hardware: 10de,0649 (NVIDIA GeForce 9600M GT )

---

Approx texture mem: -1919942656

---

[*] Shadowmap initialization...

---

768 x 768

---

NV 16-bit depth texture

---

Bink: will use DirectSound sound driver
[Console Error] failed to open file Movies/fx.bik
[Console Error] failed to open file Movies/Haemimont.bik
[Debug] -- PrintErrorInfo() start --
[Debug] Writing minidump (if there's no 'Minidump Done' below, it crashed)
[Debug] Minidump Done
[Debug] Parsing map file (if there's no 'ParseMap Done' below, it crashed)
[Debug] ParseMap Done
[Debug] --------------------------------------------------------------
[Debug] -- Exception Information
[Debug] --
[Debug]
[Debug] Module: Rome Demo.exe
[Debug] Address: 0023:004d51c9
[Debug] Function: COULDN'T FIND OR PARSE MAP FILE
[Debug] Error: Access violation
[Debug] Remarks:
[Debug] Write to location 00000000
[Debug]
[Debug] CS:EIP:
[Debug] 66 0f 7f 07 66 0f 7f 47 10 66 0f 7f 47 20 66 0f
[Debug] 7f 47 30 66 0f 7f 47 40 66 0f 7f 47 50 66 0f 7f

[Debug] Registers:
[Debug] EAX=00000000 CS=0023 EIP=004d51c9 EFLAGS=00010206
[Debug] EBX=00000000 SS=002b ESP=0017f938 EBP=0017f93c
[Debug] ECX=01ffffff DS=002b ESI=0f3961e8 FS=0053
[Debug] EDX=00000020 ES=002b EDI=00000000 GS=002b
[Debug]
[Debug] Stack:
[Debug] 17f938: 00 00 00 00 5c f9 17 00 36 52 4d 00 00 00 00 00 ....\?.6RM.....
[Debug] 17f948: 80 ff ff ff 24 9c 4b 00 20 00 00 00 dc 5f 13 03 €$淜. ...躝..
[Debug] 17f958: 00 00 00 00 dc 5f 13 03 3e cf 5f 00 00 00 00 00 ....躝..>蟔.....
[Debug] 17f968: 00 00 00 00 a0 ff ff ff 88 5f 13 03 01 00 00 00 ....?坃......
[Debug] 17f978: 0c 00 00 00 00 00 00 00 e0 0f 36 0f c4 f9 17 00 ........?6.涅..
[Debug] 17f988: 4e 98 4b 00 00 00 46 03 00 00 00 00 6d 98 4b 00 N楰...F.....m楰.
[Debug] 17f998: 9b 51 99 35 00 00 00 00 e8 0f 36 0f f0 03 00 00 決?....?6.?..
[Debug] 17f9a8: 00 20 00 00 40 60 fd 11 00 00 00 00 03 00 00 00 . ..@`?........
[Debug] 17f9b8: 39 00 00 00 1b 00 00 00 fe ff ff ff 6d 98 4b 00 9.......?m楰.
[Debug] 17f9c8: 39 00 00 00 e8 0f 36 0f 5a f8 5f 00 e8 61 39 0f 9...?6.Z鴂.鑑9.
[Debug] 17f9d8: 18 7d 0b 03 a8 f9 09 03 40 fa 17 00 65 74 3a 00 .}....@?.et:.
[Debug] 17f9e8: ef fb 50 00 78 c5 c0 01 e8 0f 36 0f a0 87 46 03 稃P.x爬.?6.爣F.
[Debug] 17f9f8: d8 13 36 0f 40 08 fd 11 61 72 6d 79 5f 31 34 00 ?6.@.?army_14.
[Debug] 17fa08: 5f 31 34 00 78 c5 c0 00 07 00 00 00 0f 00 00 00 _14.x爬.........
[Debug] 17fa18: 04 05 60 00 01 ff ff 7f 18 7d 0b 03 a8 f9 09 03 ..`...}....
[Debug] 17fa28: 40 fa 17 00 65 74 3a 00 01 ff ff 7f ff ff ff ff @?.et:..
[Debug] 17fa38: ff ff ff ff ff ff ff 7f 60 b5 0a 03 81 8c 4e 00 `?.亴N.
[Debug] 17fa48: 10 75 3a 00 79 74 3a 00 00 00 00 00 f5 91 4e 00 .u:.yt:.....鯌N.
[Debug] 17fa58: 01 00 00 00 a0 91 13 03 a4 fa 17 00 00 00 00 00 ....爲........
[Debug] 17fa68: a4 fa 17 00 00 00 00 01 90 c9 09 03 48 b5 0a 03 ......惿..H?.
[Debug] 17fa78: 65 74 3a 00 30 c3 09 03 0c 38 73 00 40 d1 50 00 et:.0?..8s.@裀.
[Debug] 17fa88: c0 60 4f 04 00 00 00 00 01 00 00 00 d8 ba 49 0f 繾O.........睾I.
[Debug] 17fa98: f0 ba 49 0f f0 ba 49 0f 2c 59 4e 00 e0 fa 17 00 鸷I.鸷I.,YN.帔..
[Debug] 17faa8: ee 6c 4e 00 01 00 00 00 ac 38 73 00 01 00 00 00 頻N.....?s.....
[Debug] 17fab8: c0 fa 66 00 01 00 00 00 ac 38 73 00 01 00 00 00 历f.....?s.....
[Debug] 17fac8: bc fa 17 00 28 f5 17 00 78 ff 17 00 e8 c5 6c 00 贱..(?.x..枧l.
[Debug] 17fad8: 30 44 74 00 00 00 00 00 20 01 00 00 ba bd 6c 00 0Dt..... ...航l.
[Debug] 17fae8: 80 6c 4e 00 90 64 4e 00 72 17 00 00 02 00 00 00 €lN.恉N.r.......
[Debug] 17faf8: 88 ff 17 00 c0 1b dc 02 01 00 00 00 11 00 00 00 ?..??........
[Debug] 17fb08: ac 38 73 00 00 00 46 03 00 00 46 03 e8 95 07 03 ?s...F...F.钑..
[Debug] 17fb18: 7f 01 00 00 00 00 00 00 03 00 00 03 1e 00 00 00 ...............
[Debug] 17fb28: 1f 00 00 00 00 01 00 00 00 00 00 00 ff 07 00 00 ...............
[Debug] 17fb38: 7f 01 00 7e c4 00 46 03 00 00 00 00 0f 00 00 00 ..~?F.........
[Debug] 17fb48: f0 93 07 03 38 96 07 03 02 00 80 00 f0 93 07 03 饟..8?...€.饟..
[Debug] 17fb58: 78 29 46 03 1a 00 00 00 1f 00 00 00 41 64 61 6d x)F.........Adam
[Debug] 17fb68: 20 44 65 6c 64 65 72 66 69 65 6c 64 43 69 76 69 DelderfieldCivi
[Debug] 17fb78: 74 61 73 33 4d 75 74 65 78 00 00 00 00 00 00 00 tas3Mutex.......
[Debug] 17fb88: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fb98: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fba8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fbb8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fbc8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fbd8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fbe8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fbf8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc08: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc18: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc28: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc38: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc48: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc58: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc68: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc78: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc88: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fc98: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fca8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fcb8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fcc8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[Debug] 17fcd8: 00 00 00 00 00 00 00 00 00 00 00 00 43 00 3a 00 ............C.:.
[Debug] 17fce8: 5c 00 47 00 61 00 6d 00 65 00 73 00 5c 00 52 00 \.G.a.m.e.s.\.R.
[Debug] 17fcf8: 6f 00 6d 00 65 00 67 00 72 00 61 00 6e 00 64 00 o.m.e.g.r.a.n.d.
[Debug] 17fd08: 61 00 67 00 65 00 5c 00 52 00 6f 00 6d 00 65 00 a.g.e.\.R.o.m.e.
[Debug] 17fd18: 20 00 44 00 65 00 6d 00 6f 00 2e 00 65 00 78 00 .D.e.m.o...e.x.
[Debug] 17fd28: 65 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 e...............
[Debug]

[Debug] Calls:
[Debug] COULDN'T FIND OR PARSE MAP FILE
[Debug]
[Debug] Modules:
[Debug] C:\Games\Romegrandage\Rome Demo.exe, loaded at 0x400000, size 5709560 bytes
[Debug] C:\Windows\system32\nvapi.dll, loaded at 0x3520000, size 495616 bytes
[Debug] C:\Windows\system32\nvd3dum.dll, loaded at 0xca60000, size 5971968 bytes
[Debug] C:\Games\Romegrandage\fmodex.dll, loaded at 0x10000000, size 331000 bytes
[Debug] C:\Games\Romegrandage\binkw32.dll, loaded at 0x18000000, size 176376 bytes
[Debug] C:\Games\Romegrandage\granny2.dll, loaded at 0x50000000, size 563960 bytes
[Debug] C:\Windows\System32\msxml6.dll, loaded at 0x6e400000, size 1401856 bytes
[Debug] C:\Windows\SysWOW64\gameux.dll, loaded at 0x6e560000, size 1696768 bytes
[Debug] C:\Windows\system32\d3dx9_40.dll, loaded at 0x6e710000, size 4379984 bytes
[Debug] C:\Windows\SysWOW64\schannel.dll, loaded at 0x6fb50000, size 270848 bytes
[Debug] C:\Windows\system32\credssp.dll, loaded at 0x6fbf0000, size 15872 bytes
[Debug] C:\Windows\system32\audioeng.dll, loaded at 0x6fc20000, size 396800 bytes
[Debug] C:\Windows\system32\AUDIOSES.DLL, loaded at 0x6fc90000, size 115712 bytes
[Debug] C:\Windows\System32\MMDevApi.dll, loaded at 0x6fcc0000, size 150528 bytes
[Debug] C:\Windows\system32\mswsock.dll, loaded at 0x6fd20000, size 223232 bytes
[Debug] C:\Windows\system32\AVRT.dll, loaded at 0x6fd60000, size 12800 bytes
[Debug] C:\Windows\System32\wshtcpip.dll, loaded at 0x6fd90000, size 9216 bytes
[Debug] C:\Windows\system32\POWRPROF.dll, loaded at 0x6fda0000, size 98816 bytes
[Debug] C:\Windows\system32\DSOUND.dll, loaded at 0x6fdc0000, size 444416 bytes
[Debug] C:\Windows\system32\WindowsCodecs.dll, loaded at 0x70070000, size 974848 bytes
[Debug] C:\Windows\system32\d3d9.dll, loaded at 0x70170000, size 1788416 bytes
[Debug] C:\Windows\SysWOW64\msv1_0.DLL, loaded at 0x70c70000, size 218624 bytes
[Debug] C:\Windows\system32\mscms.dll, loaded at 0x70cd0000, size 391680 bytes
[Debug] C:\Windows\system32\TAPI32.dll, loaded at 0x711b0000, size 191488 bytes
[Debug] C:\Windows\system32\RASAPI32.dll, loaded at 0x711f0000, size 286720 bytes
[Debug] C:\Windows\system32\rtutils.dll, loaded at 0x71290000, size 36352 bytes
[Debug] C:\Windows\system32\rasman.dll, loaded at 0x712a0000, size 71168 bytes
[Debug] C:\Windows\system32\dwmapi.dll, loaded at 0x71300000, size 39936 bytes
[Debug] C:\Windows\system32\dhcpcsvc6.DLL, loaded at 0x71630000, size 130560 bytes
[Debug] C:\Windows\system32\dhcpcsvc.DLL, loaded at 0x71660000, size 204288 bytes
[Debug] C:\Windows\System32\fwpuclnt.dll, loaded at 0x71820000, size 595456 bytes
[Debug] C:\Windows\system32\pnrpnsp.dll, loaded at 0x71910000, size 62464 bytes
[Debug] C:\Windows\System32\winrnr.dll, loaded at 0x71940000, size 19968 bytes
[Debug] C:\Windows\system32\napinsp.dll, loaded at 0x71950000, size 50176 bytes
[Debug] C:\Windows\System32\wship6.dll, loaded at 0x71960000, size 9216 bytes
[Debug] C:\Windows\system32\icm32.dll, loaded at 0x71970000, size 215040 bytes
[Debug] C:\Windows\System32\Wpc.dll, loaded at 0x719b0000, size 296960 bytes
[Debug] C:\Windows\System32\wevtapi.dll, loaded at 0x71a10000, size 250368 bytes
[Debug] C:\Windows\SysWOW64\WINHTTP.dll, loaded at 0x71a50000, size 377344 bytes
[Debug] C:\Windows\SysWOW64\DUser.dll, loaded at 0x71bd0000, size 183808 bytes
[Debug] C:\Windows\system32\NLAapi.dll, loaded at 0x71c50000, size 48128 bytes
[Debug] C:\Windows\system32\MSACM32.dll, loaded at 0x724d0000, size 71680 bytes
[Debug] C:\Windows\system32\IPHLPAPI.DLL, loaded at 0x724f0000, size 91648 bytes
[Debug] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18005_​none_9e50b396ca17ae07\gdiplus.dll, loaded at 0x730c0000, size 1748992 bytes
[Debug] C:\Windows\system32\WINNSI.DLL, loaded at 0x73770000, size 14848 bytes
[Debug] C:\Windows\SysWOW64\PROPSYS.dll, loaded at 0x738b0000, size 754688 bytes
[Debug] C:\Windows\system32\uxtheme.dll, loaded at 0x73ae0000, size 234496 bytes
[Debug] C:\Windows\system32\wbem\fastprox.dll, loaded at 0x73b60000, size 614912 bytes
[Debug] C:\Windows\system32\WINMM.dll, loaded at 0x73c00000, size 189952 bytes
[Debug] C:\Windows\system32\cryptdll.dll, loaded at 0x73c40000, size 57856 bytes
[Debug] C:\Windows\system32\OLEACC.dll, loaded at 0x73c60000, size 234496 bytes
[Debug] C:\Windows\system32\WSOCK32.dll, loaded at 0x73d50000, size 15360 bytes
[Debug] C:\Windows\system32\WINSPOOL.DRV, loaded at 0x73e00000, size 258048 bytes
[Debug] C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6001.18000_none_886786f450a74a05\COMCTL32.dll, loaded at 0x73fc0000, size 531968 bytes
[Debug] C:\Windows\system32\wbemcomn.dll, loaded at 0x74070000, size 357888 bytes
[Debug] C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0\comctl32.dll, loaded at 0x740d0000, size 1686016 bytes
[Debug] C:\Windows\system32\wbem\wbemsvc.dll, loaded at 0x74270000, size 49152 bytes
[Debug] C:\Windows\system32\rsaenh.dll, loaded at 0x742a0000, size 241128 bytes
[Debug] C:\Windows\System32\NETAPI32.dll, loaded at 0x742e0000, size 467456 bytes
[Debug] C:\Windows\system32\DNSAPI.dll, loaded at 0x74360000, size 168448 bytes
[Debug] C:\Windows\system32\wbem\wbemprox.dll, loaded at 0x743e0000, size 30208 bytes
[Debug] C:\Windows\system32\NTDSAPI.dll, loaded at 0x743f0000, size 88576 bytes
[Debug] C:\Windows\system32\CRYPT32.dll, loaded at 0x74410000, size 978944 bytes
[Debug] C:\Windows\System32\WTSAPI32.dll, loaded at 0x74bf0000, size 26624 bytes
[Debug] C:\Windows\system32\WINTRUST.dll, loaded at 0x74f10000, size 171520 bytes
[Debug] C:\Windows\system32\IconCodecService.dll, loaded at 0x74fe0000, size 9728 bytes
[Debug] C:\Windows\system32\rasadhlp.dll, loaded at 0x74ff0000, size 10240 bytes
[Debug] C:\Windows\system32\xinput9_1_0.dll, loaded at 0x75000000, size 26112 bytes
[Debug] C:\Windows\system32\faultrep.DLL, loaded at 0x75010000, size 147456 bytes
[Debug] C:\Windows\system32\d3d8thk.dll, loaded at 0x75040000, size 11264 bytes
[Debug] C:\Windows\system32\SAMLIB.dll, loaded at 0x75080000, size 57344 bytes
[Debug] C:\Windows\system32\USERENV.dll, loaded at 0x750e0000, size 108544 bytes
[Debug] C:\Windows\system32\MSASN1.dll, loaded at 0x75100000, size 60928 bytes
[Debug] C:\Windows\system32\VERSION.dll, loaded at 0x751b0000, size 20480 bytes
[Debug] C:\Windows\syswow64\Secur32.dll, loaded at 0x75290000, size 77312 bytes
[Debug] C:\Windows\syswow64\iertutil.dll, loaded at 0x752f0000, size 1985536 bytes
[Debug] C:\Windows\syswow64\USER32.dll, loaded at 0x754e0000, size 648704 bytes
[Debug] C:\Windows\syswow64\PSAPI.DLL, loaded at 0x755b0000, size 12288 bytes
[Debug] C:\Windows\syswow64\CLBCatQ.DLL, loaded at 0x755c0000, size 523776 bytes
[Debug] C:\Windows\syswow64\LPK.DLL, loaded at 0x75650000, size 23552 bytes
[Debug] C:\Windows\syswow64\imagehlp.dll, loaded at 0x75660000, size 153088 bytes
[Debug] C:\Windows\syswow64\NSI.dll, loaded at 0x75690000, size 8192 bytes
[Debug] C:\Windows\syswow64\SHELL32.dll, loaded at 0x75730000, size 11584000 bytes
[Debug] C:\Windows\syswow64\SHLWAPI.dll, loaded at 0x76240000, size 353280 bytes
[Debug] C:\Windows\syswow64\comdlg32.dll, loaded at 0x762a0000, size 450560 bytes
[Debug] C:\Windows\syswow64\urlmon.dll, loaded at 0x76320000, size 1208832 bytes
[Debug] C:\Windows\syswow64\WS2_32.dll, loaded at 0x76460000, size 179200 bytes
[Debug] C:\Windows\syswow64\SETUPAPI.dll, loaded at 0x76490000, size 1591296 bytes
[Debug] C:\Windows\syswow64\kernel32.dll, loaded at 0x76620000, size 858112 bytes
[Debug] C:\Windows\syswow64\ole32.dll, loaded at 0x76730000, size 1316864 bytes
[Debug] C:\Windows\syswow64\WININET.dll, loaded at 0x76880000, size 916480 bytes
[Debug] C:\Windows\syswow64\msvcrt.dll, loaded at 0x76970000, size 679936 bytes
[Debug] C:\Windows\syswow64\RPCRT4.dll, loaded at 0x76a20000, size 677376 bytes
[Debug] C:\Windows\syswow64\OLEAUT32.dll, loaded at 0x76b10000, size 563712 bytes
[Debug] C:\Windows\syswow64\GDI32.dll, loaded at 0x76ba0000, size 303616 bytes
[Debug] C:\Windows\syswow64\MSCTF.dll, loaded at 0x76c30000, size 807424 bytes
[Debug] C:\Windows\syswow64\ADVAPI32.dll, loaded at 0x76d00000, size 800768 bytes
[Debug] C:\Windows\syswow64\WLDAP32.dll, loaded at 0x76dd0000, size 287744 bytes
[Debug] C:\Windows\syswow64\USP10.dll, loaded at 0x76e20000, size 502272 bytes
[Debug] C:\Windows\syswow64\IMM32.dll, loaded at 0x76ea0000, size 116224 bytes
[Debug] C:\Windows\syswow64\Normaliz.dll, loaded at 0x77290000, size 2560 bytes
[Debug] C:\Windows\SysWOW64\ntdll.dll, loaded at 0x772c0000, size 1165088 bytes
[Debug]
Last lua lines:
[Debug]
Realm folder:
[Debug]
[Debug]
[Debug] -- PrintErrorInfo() end --
[Handle] Allocated sync: 0 (out of 999), Allocated async 0 (out of 500000)
[Debug]
[Debug]
[Debug] *** Debug::Done()
[Debug] Time (ms) 6069
[Debug]
[Debug]

Is there any update or can we get a refund?

I posted a new thread in the support forum, in the hopes that somebody will answer us. I find it quite strange that nobody has posted a fix yet.

http://forum.kalypsomedia.com/showthread.php?tid=3721

Hello.

I now also get this error message. But in the beginning, I could play the expansion for a week; since yesterday it crashes:

-- Exception Information
--

Module: Rome.exe
Address: 001b:005fd6b7
Function: COULDN'T FIND OR PARSE MAP FILE
Error: Access violation
Remarks:
Read from location 00000014

CS:EIP:
8b 46 14 8d 54 24 0c c7 44 24 0c 00 00 00 00 8b
08 52 50 8b 81 fc 00 00 00 ff d0 85 c0 7d 14 68

Registers:
EAX=00000000 CS=001b EIP=005fd6b7 EFLAGS=00210202
EBX=02c28b40 SS=0023 ESP=0012f954 EBP=0012f9e4
ECX=41e5680a DS=0023 ESI=00000000 FS=003b
EDX=00000007 ES=0023 EDI=029a39c8 GS=0000

Calls:
COULDN'T FIND OR PARSE MAP FILE. (The full log is much longer).

Best regards

Marc

Hello.

Maybe I've a solution. Cause this problem occurs after a week on my computer, I searched every path and try to reinstall after deinstall the game more then 5 times. In every new installation the error occured again and there was no campaign or free game.

But then I tried something else:

I delete the files and the folder on:

C:\Users\Marc\AppData\Roaming\Reign of Augustus.

But I don't delete them from the paperbasket!

Then I start rome.exe roa new, he wants the serialnumber again, then I quit the program and transfer back some of the files from the paperbasket with the old folder to the new folder C:\Users\Marc\AppData\Roaming\Reign of Augustus. Not all, but the files without content I replace with the files with content from the paperbasket. Then I startet again rome.exe roa and... start a free game and the game doesn't quit - it start and I can now play.

Is it possible that something could be corrupted in the folder
C:\Users\Marc\AppData\Roaming\Reign of Augustus. I've a look at this and see if this works and how long it takes for a new crash.

Best regards

Marc

(07-02-2010 06:28 PM)MarcSidt Wrote:  Hello.

Maybe I've a solution.

No, for me this is not working. After deleting the folder, I started the game but it crashed again immediatly. The folder was recreated before the game crashed.

It's been over a week since I sent an email to support@kalypsomedia.com with crash logs and everything as per Timo's suggestion. Nothing has been heard since, nor have I had any acknowledgement that my message has been received.

Snap up, Kalypso, we're paying for a game that at the moment just sits there, taking hard drive space. Please at least post the list of third party software that we must have installed.

Would really like to play it some time soon...

Same here Hempa :/

Well my impression is that all 64bit OS'es are affected,... and support is not responding,...

We have tested the game (both Steam and non-Steam versions) on 64 bit versions of Windows Vista and 7 extensively. There are no known issues.

This is a third party software conflict, we are still trying to track down the culprit.

(08-02-2010 11:27 AM)Timo Wrote:  We have tested the game (both Steam and non-Steam versions) on 64 bit versions of Windows Vista and 7 extensively. There are no known issues.

This is a third party software conflict, we are still trying to track down the culprit.

Timo, if it is third party conflict, why is it then that after a clean windows 7 install the game also doesn't work? (or you mean windows with 3 party software?)

As it says "Access violation" I monitored the boot with Sysinternals FileMon & RegMon and noticed, that the game could not create the file "rome.map" int the installfolder of the game. It complained about the name. I tried to create an empty file with this name and started the game. Now the Log-entry changed from "Function: COULDN'T FIND OR PARSE MAP FILE" to "Function: unknown" but the error remained. Deleting the emty file changed the log-entry back.

(09-02-2010 08:10 AM)F.-Fighter Wrote:  As it says "Access violation"

Indeed, same here, when I create rome.map I get the same.