Technical FAQ
#1
Dungeon Lords!
This thread is about possible and common problems and how to possibly solve them.
So please take your time and read the thread carefully.

Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and the game is updated to the latest version!

[h1]System Requirements for Dungeons 3:[/h1]
The game should work (with preset graphical settings, Full HD resolution [1920x1080]
and Good performance [~30 FPS avg.]) on a recommended system configuration equivalent
to:

MINIMUM:
OS:
x64 versions of Microsoft Windows Vista, 7, 8 and 10, Mac OS X 10.11.x, latest Steam OS
and Ubuntu 16.04.3 LTS
Processor:
At least a quad core processor running at 2.8 GHz from Intel (i7 900 series) or 3.5 GHz
from AMD (FX 6000 series) or newer architectures are recommended
Memory:
4GB RAM
Graphics: Intel HD4400, NVIDIA GeForce GT 440/GT 650M, AMD Radeon HD 7750/R5 255M
AMD/NVIDIA dedicated graphic card, with at least 1024MB of dedicated VRAM and with
at least DirectX 11 and Shader Model 5.0 support (AMD Radeon HD 7000 series and NVIDIA
GeForce GTX 600 series or better are recommended GPU architectures)
Storage:
5 GB available space

The game should work (with preset graphical settings, Full HD resolution [1920x1080]
and Good performance [~60 FPS avg. or more]) on a recommended system configuration
equivalent to:

RECOMMENDED:
OS:
x64 versions of Microsoft Windows 10, Mac OS X 10.11.x, latest Steam OS and Ubuntu
16.04.3 LTS
Processor:
Quad core processors running at 3.5 GHz or higher (Intel i5 4000 Series / AMD Ryzen 3
Series or newer architectures are recommended)
Memory:
8GB RAM
Graphics:
AMD/NVIDIA dedicated graphic card, with at least 3072MB of dedicated VRAM and with
at least DirectX 11 and Shader Model 5.0 support (AMD R9 300 Series and NVIDIA GeForce
GTX 900 Series or better are recommended GPU architectures)
Storage:
5 GB available space


[h1]Windows 8/10[/h1]
We recommend running the game as an admin user.
  • To do so, right-click on the game .exe (by default: C:\Program Files (x86)\Steam\steamapps\common\Dungeons3) and/or shortcut and select “run as administrator”.

If this is still not working, we recommend to start the game in e.g. Windows 7 compatibility mode.
To set the compatibility mode, do the following:
  • Right-click on “Dungeons3.exe” (by default: C:\Program Files (x86)\Steam\steamapps\common\Dungeons3) and select properties
  • Click the Compatibility tab and then tick the box labelled "Run this program in compatibility mode
  • Now you can select a Compatibility Mode and select e.g. “Windows 7”
  • Tick the box below "Run this program as administrator" (to always run the game as administrator, instead of running it manually each time you start the game)
  • Click on "OK" to apply the changes and start the game with double click on the game’s .exe.

[h1]Integrated Intel HD Graphics and a dedicated graphic cards[/h1]
Please be aware:
We always recommend using dedicated graphic cards with enough graphic memory on their own, rather than integrated graphic chips, which need „Shared Memory“, which will impact the overall gaming performance and experience.


When using a CPU (e.g. later i5-processors, as well as many i7-processors) or a laptop with an integrated graphic chip, it might be the case that by default this chip will be used, instead of the dedicated graphic cards, which may impact the performance of a game.
You can easily change this by doing the following:
- Update the graphic card driver from the link below.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
- Then change the settings as described below:
1. Open your Nvidia Control Panel (right-click on desktop, select Nvidia Control Panel)
2. Select "Manage 3D settings"
3. Select "Global Settings". You will find the option "Preferred graphics processor". Please select "High-performance NVIDIA processor" and save the settings.
4. You will have to reboot your system for the changes to take effect.

[h1]Troubleshooting via Steam[/h1]
  • Select Dungeons 3 from your Steam library
  • Right-click on your game
  • Select 'Properties'
  • Select 'Check Integrity of Game Cache' from the 'Local Files' tab (This might take several minutes)

[h1]Problems playing Dungeons 3 coop and/or multiplayer[/h1]
When playing coop and/or multiplayer, please make sure that there is nothing restricting or even fully blocking your connection.
So please have a look and check following:
  • Check, if you have a stable internet connection. If you are using WiFi, use a wired/cable connection, if possible, to prevent any possible interruptions.
  • Make sure you have enough bandwidth available.
    So disabling all downloads, streams, closing all tabs in your browser is recommended and check if no one else in your household might “steal” bandwidth.
  • Check, if Steam and Dungeons 3 is not being restricted/blocked by your Anti-Virus program. Simply set exceptions for both applications.
  • Check your Firewall/s (Router, Windows Firewall, additional Firewall, e.g. Norton) if exception are set for Steam and Dungeons 3 in addition.
  • There are no specific ports needed to be enabled manually in your router.
    Nevertheless if your Router features the option “UPnP”, we would recommend to enable this option, as it simply enables programs, such as Games in general, which are using multiplayer, to open the ports needed on their own, without opening up huge ranges of ports.
    This also applies and is recommended for console-players.

[h1]Known issues[/h1]
General:
  • Conquering Burger's End mission-bug:
    If you kill the last caravan while having 1/12 interceptions. And if you let one other caravan of the same round reach the city (but which was going a different path), then victory condition will not trigger.
    Workaround: If you still have a savegame where at least one caravan was alive and the counter was not yet 0/12, you can let this caravan pass and the timer should restart for the next batch of donkeys and you can continue.(We are alreadyworking on a fix.)
  • In rare cases, creatures picked up with the "pick up all feature" cannot be dropped
  • Music pieces might overlap in rare cases
  • Some sound effects for collectibles sometimes not played properly
  • Dying zombies might fly through the air
  • Sound for guardroom drum sometimes not played properly
  • Picking up Thalya and repeatedly pressing F1 results in the movement of camera indefinitely diagonally towards the mouse pointer
  • Switching the game from Fullscreen to Windowed mode, the camera movement gets affected and remains within the edges of the game screen.
  • Research-menu shortcut-button does look like being greyed out although it is active
  • Rare problems when switching between controller and keyboard on PC
  • Close button of 'Almanac' screen fails to work when invoked from pause menu
  • Multiplayer lobby chat will receive a revamp
  • Voice over does not stop when pausing a game
  • Graphics menu is missing menu options
  • Grave golem may lack sound effect
  • Voice volume in videos might be too low in some cases
  • Rare resolution problems when switching between two or more monitors
  • Some things might seem blurry on 4K
  • World Map sounds might be playing during videos
  • Stairs might not look nice on randomly generated skirmish maps


If you have technical problems with Dungeons 3 and the problem cannot be solved by any of the solutions listed in this thread, please write an e-mail to Kalypso Media Support at
support@kalypsomedia.com


Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and that the game is updated to the latest version!

What does the Support Team need to address my problem, and what can I provide to speed up the process?
  • Please include the complete title of the game that you are having problems with
  • Also include a (small) description of your problem. Probably with steps on how to reproduce the issue.
  • Please provide your full system information.

Please attach a DxDiag.txt to the email if possible. To create the DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
  • Attach the file "dxdiag.txt" to your email
  • Additionally when you are experiencing crashes when starting the game, or during gameplay, please also provide the support with a crash dump/log, which can be found in following location and needs to be attached to the email in addition to the “dxdiag.txt”:
    %LOCALAPPDATA%\Kalypso Media\Dungeons 3\logging
    -> You can get to this folder by doing the following:
    - Type “%appdata%” without “” in your Windows search bar (no matter which OS you are using.
    - You will be forwarded to the folder “Roaming”. Just get back in the “appdata”-folder
    - Please select the Folder “local”
    - There you select “Kalypso Media”
    - Now “Dungeons 3”
    - And simply select the whole “logging”-folder. Best would be archiving it, with e.g. WinRar

If it comes to savegame problems, crashes and such, please also add a savegame, that our devs can easily have a look into that.
Here you can find your savegames for Dungeons 3(even when Cloudsaving is enabled.):
“ C:\Users\YourUsername\AppData\Roaming\Kalypso Media\Dungeons 3\savegames”
To access this specific path, easiest you can do is entering “%appdata%” without “” into your Windows searchbar and from there, follow the folders, listed in the path above.
And attach the respective savegames in your mail to our support.

[h1]Additional help[/h1]
Feel free to join our community, join discussions, leave feedback and/or just have a look, if somebody has had the problem you have run into already and might help you.
Find our official boards here:
http://forum.kalypsomedia.com/
Or head over to our official Steam Community Hub here:
http://steamcommunity.com/app/493900/discussions/




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