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Avernus · 27-06-2010 10:34 PM

Hello I just purchased Grand Ages Rome from Steam for the Summer Sale and it appears the CD-KEY is invalid or already in use. Any idea where to go from here to get multiplayer working as I would really like to play with a friend who also just bought the game. I have also submitted a ticket to STEAM support and am waiting for a reply.

Snook · 29-06-2010 08:34 PM

Same, I wanted to make a Multiplayer account but it told me that my CD key was already in use

DevilMarkes · 30-06-2010 01:48 AM

I am having the same problem.
I've contacted Steam Support, and tried everything they told me to. But the problem persists.
They told me that this is a matter of Kalypso and not Steam Support.

Generalgreer · 30-06-2010 01:52 AM

Same thing happened to myself and my friend. We both got the game on steam for the summer sale and it gave us both the same message. Steam replied to my support ticket and everything they told me to do didnt work. They told me to contact Kalypso.

Avernus · 30-06-2010 03:59 AM

I finally received a response from STEAM support today and after following a few steps to ensure the game is working properly (It already Was.) STEAM Support has done nothing to issue me a working key and have instead directed me to this forum and Kalypso Support stating such issues are handled by the 3rd party.

Code:

Thank you for contacting Steam Support.

-If you are running in Windows Vista or Windows 7, please completely exit Steam, and right-click on the shortcut which you use to launch Steam and select "Run as Administrator."

-If you are running in Windows XP, take the following steps:

1) Exit Steam.

2) Go to the "Start" menu, select "Run", type "regedit" and click "OK".

3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE

4) Right click and select "Permissions"

5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".

Please verify the GCF for this game:

Title: Verifying Game Cache Files (GCF)

Link: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Verifying the GCF solves many issues for most games.

Technical support for this title is handled by a third party support department - please follow the link below for instructions to contact the support provider for this title:

Title: Grand Ages: Rome

Link: http://support.steampowered.com/kb_article.php?ref=8067-EGMS-8950

Please let us know if you experience further difficulties, or if you have additional questions or concerns.

After redirecting me to another page:

Code:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

Imperium Romanum Forums

Kalypso Forums

Contact Kalypso Support

Kalypso Support

You can contact Kalypso Support at: support@kalypsomedia.com

I also have a friend who purchased the game via STEAM the same day but he hasn't tried to register his account yet. I've sent an email to Kalypso support hoping to get the issue resolved.

***Timo*** · 30-06-2010 08:20 PM

We've been experiencing login server issues which should be resolved now. Logging into an existing account or registering new accounts should work normally again.

DevilMarkes · 30-06-2010 10:20 PM

Timo, the registration problem is still there.
Well, at least for me it is.

Edit:

I have just checked with two of my friends, they are still having the problem and cannot register.

BoooYa · 30-06-2010 10:35 PM

Yeah, i'm getting the exact same problem.
I copy the CD Key from Steam and paste it to the "Serial number" Field.
It says it's wrong or already in use.
Please... Fix it.

Avernus · 01-07-2010 02:04 AM

(30-06-2010 08:20 PM)Timo Wrote: We've been experiencing login server issues which should be resolved now. Logging into an existing account or registering new accounts should work normally again.

I received an email from Kaylpso support today stating the same thing but after just trying to input the key and create my account I'm now getting a simular but different error. No matter which formating I use on the CDKEY it will not register. All lower case with or without dashes and all uppercase with or without dashes. Nothing works. Better feed them server admins some more pizza Smile

"The CDKEY is wrong or already in use"

albertofonti · 04-07-2010 10:15 AM

I have the same problem , today i received an email from steam , in this email the tell to my to re-name a file to *****.Blob to ******Old.Blob But the problem is still here , I tried to patch the game to version 1.11 but nothing...

Avernus · 06-07-2010 02:36 AM

Sadly STEAM will not refund the purchase. The blame lies entirely with Kalypso according to their policies. This doesn't bode will for my future purchases on STEAM when dealing with Kalypso media. I don't ever expect to get a working CDKEY from Kalypso. I had no problems with my Tropico 3. Mind you I have not tried to install the expansion yet as I have other games I'm busy with. No email responses from Kalypso or follow ups yet in the game you can purchase a new STEAM CDKEY WTF?

Is anyone able to play multiplayer GAR? Where is our working CDKEYS? Not happy Kalypso.

***Timo*** · 06-07-2010 10:51 AM

We are still investigating what's causing this problem for a number of customers.

soneji · 15-07-2010 12:57 AM

Well at least some of you got replies... I sent an email to kalypso support about 3 weeks ago and nothing.... Then I sent a PM to TIMO to see if he could help again nothing... Seems to me that they have better things to do than Respond to paying customers, regardless to where it was purchased.... I purchased this game for 2 other people and myself through steam and well as all of you are stating I am having the same damn problem.... Perhaps this will warrant a response.... Since being polite and patient does not work.... Thanks Kalypso....

albertofonti · 16-07-2010 07:31 AM

I'm waiting for a response from 12 days, but apparently I'm beginning to think that you were not even thinking to solve the problem, so I hope with this post may have some answer. I spent unproductively money for a game that does not work online.
I hope to receive your reply soon

albertofonti · 20-07-2010 12:36 PM

Up , Answer us please!

DevilMarkes · 20-07-2010 01:09 PM

I have paid for this game mostly because of the Multiplayer.
It's been days.. weeks! And you still can't fix this issue?

Oh come on!

BoooYa · 21-07-2010 09:15 PM

It's been 22 days since i made my first reply!
Still not fixed!

albertofonti · 26-07-2010 10:44 PM

i wanna a up!!!

albertofonti · 27-07-2010 08:51 PM

Today I sent this email to their support, I hope to receive their response soon.

Quote:Hi, I have a problem with the online grand ages: Rome.
I bought the game through steam during the summer sales, but when I try to register an account for online play, tells me that the game code is already in use or non-existent.
About 15 days ago I sent a message in the forum section devoted to this game, but I had no answer, the problem is not only mine because I saw that this problem stems from the code we gave steam, but by sending an email Steam support told me that the problem is not their but your (ie: Kalypso Media). So I hope that with this email of support to receive any response. The topic that is in the section of Grand ages: rome your staff member (Tim) was able to give two answers, one where he wrote that the problem has been resolved and a response where he says that they are still looking for the source of problem.
After this post we have received more than one best answer.
I hope that with which I am sending this email, I receive a reply explaining the source of the problem and how to fix it.

Sincerely
answer me soon

DevilMarkes · 28-07-2010 12:01 AM

Steam Support and Kalypso Support give the same instructions for solving this problem.
This is really getting annoying. Serious and committed developers would fix this issue within 2 days, or less.

Why does it take you(Kalypso) so long to find the source of this problem?

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