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game stops working before it start
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ohgola Offline
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Post: #1
game stops working before it start
game says it stopped working these are details of crash please help

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: Ceville.exe
Application Version: 1.0.0.10
Application Timestamp: 499aab1d
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: e0434f4d
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
05-03-2009 04:40 AM
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Browser404 Offline
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Post: #2
RE: game stops working before it start
Similar thing here, trying to start the game just brings up and error message "..encountered problem and need to close..."

The logfile states "Logfiles for you account are stored in "My Documents\Ceville\logs" however there is no "Ceville\logs" in my "My Documents". my "My Documents" folder is not in the default place because stupid developers use it to store crap they shouldn't taking up space on the Windows partition so it's been moved.

Would be nice if some reasonable amount of testing was done before releasing a game aswell as not doing stupid things like filling "My Documents" with crap.
(This post was last modified: 07-03-2009 12:40 PM by Browser404.)
07-03-2009 12:38 PM
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LurkingGrue Offline
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Post: #3
RE: game stops working before it start
I'm having the same problem as well. Been speaking with support via email but so far nothing works.
08-03-2009 03:46 AM
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Browser404 Offline
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Post: #4
RE: game stops working before it start
Same problem I mentioned before when trying to start the game "..encountered problem and need to close..." on a PC with completely different components.
08-03-2009 06:21 PM
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Korbinian Offline
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Post: #5
RE: game stops working before it start
Can you please make sure that you have the following prerequisites installed:
* VC++ 2005 redistributable
* .NET framework V3.5
* DirectX 9.0c November 2008
The installer of the retail version would install all of those components, I am not sure if you got the game from a download portal. There might be a "redist" subdirectory in the Ceville folder. If there isn't, and you have trouble finding the installers online, please get back to me so that I can help you out with links.

Sorry for the inconvenience.

And Browser404, the best place for savegames, screenshots, configuration and logfiles etc. is a topic of loooong debate. In any case, if you set up your Windows installations to have your documents at another place, then that's where the logfiles are, too.
11-03-2009 12:50 PM
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Browser404 Offline
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Post: #6
RE: game stops working before it start
I have no (My Documents\Ceville) folder so there are no logs in there despite the (Ceville\logfile.txt) claiming that's were they are stored, the only "Ceville" folder anywhere on the PC is the game folder itself.

This PC already has .NET 3.5 and the VC++ redistributables and Dx 9c, and they presumably installed without a problem with the game since there was no error and nothing was canceled any of the times it was installed on either PC.

Have you guys tested if having the "My Documents" folder elsewhere, the root of another drive for example, causes any problems with the game? It's caused problems for applications before.

These inconveniences are understandable, downside of the PC platform and having so many variables, I was just really looking forward to it, looks like a really cute and entertaining game. It's just that I have a bone to pick with the way PC games are going, in so many ways for so many reasons.

A bit of a rant from here so most may want to skip it (Sorry about hi-jacking the thread for a moment)

Sorry if I seemed obnoxious about the game using system directories to store things, though I apologise, if so, I'll still moan about it yet again. I'm sorry but for every argument I can think of in favour of using the %User Name% etc paths I can think of a downside, but I can also think of many reasons not to use them that have no counter.

For example.
Hogging space on the OS partition (especially when a vast partition or drive is being dedicated to games and other things)...
Backups of the OS partition Acronis/Ghost/Zilla (add space to that one aswell)...
Potential complications, you're giving up control, it's one more thing that can go wrong causing trouble for your users (thus more support time waisted) while there isn't actually a bug in the game itself, other than bad design (comparable to games that require a registry key or the launcher will display "Install" instead of "Play" despite the game still being on another drive after an OS format for whatever reason, if all games had that users would have to reinstall every singe game unnecessarily when something like that happened)...
Loosing save games/settings etc when restoring the OS partition of it it crashes or is otherwise wiped...
Future compatibility, any guarantees that all future Microsoft operating systems will work with this approach or even support it, some older games that don't work on a newer OS, don't work because they relied on something OS related that's been dropped but would have been fine if they kept it simple and kept control over it...

Keeping things simple is the best way to go for so many reasons, having a "Users" folder withing the game folder with sub directories for separate users and within them a "Saves" folder and "Settings" folder, well that's so simple it hardly needs to be explained and avoids so many potential problems. As does using an absolute minimum of the registry because an ini or cfg file works perfectly. I hate it when patches won't install because the expected registry key isn't there anymore and how many people have used some tweaking program only to have it remove a seemingly useless registry key preventing an otherwise perfect game from running.

Sorry about the rant, it's just that game developers are doing more and more overcomplicated things. It's almost as if they're thinking, the more "sophisticated" (complicated) I make this the better I am, when some dead simple, often tried and tested alternative, is far more robust.

Ps, Another thing that can make me want to pull my ears off is when games have thousands of little files causing disc performance to decrease, taking up more space (because of blank cluster space) and hogs the MFT causing it to expand and thus defragment further degrading disc performance. For heavens sake I wish they would put all their crazy little files in a container zip etc (with zero compression if that makes them feel better). Sorry I'll stop there because I could probably write an essay or short book on this nonsense and obviously not all of it is directed to Ceville and I don't mean to offend. I'm just rather passionate about it and annoyed at how PC gaming is "apparently" going downhill supposedly because of piracy etc when the reasons are painfully obvious when looking at it from the users perspective.

/rant, I'll sit quietly in the corner now Shy
(This post was last modified: 13-03-2009 11:18 PM by Browser404.)
13-03-2009 11:14 PM
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LurkingGrue Offline
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Post: #7
RE: game stops working before it start
Korbinian Wrote:Can you please make sure that you have the following prerequisites installed:
* VC++ 2005 redistributable
* .NET framework V3.5
* DirectX 9.0c November 2008
The installer of the retail version would install all of those components, I am not sure if you got the game from a download portal. There might be a "redist" subdirectory in the Ceville folder. If there isn't, and you have trouble finding the installers online, please get back to me so that I can help you out with links.

Sorry for the inconvenience.

Thanks, that helped. Apparently I needed the .NET Framework.
16-03-2009 05:54 PM
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Shic Offline
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Post: #8
RE: game stops working before it start
LurkingGrue Wrote:[quote=Korbinian]
Can you please make sure that you have the following prerequisites installed:
* VC++ 2005 redistributable
* .NET framework V3.5
* DirectX 9.0c November 2008
The installer of the retail version would install all of those components, I am not sure if you got the game from a download portal. There might be a "redist" subdirectory in the Ceville folder. If there isn't, and you have trouble finding the installers online, please get back to me so that I can help you out with links.

Sorry for the inconvenience.
Yes, I downloaded Ceville from this site.
Yes I installed those components after I read some more posts...unfortunately it still crashed on startup. When I look at the report I am sending to Microsoft...it is extremely long and since I can't copy and paste it, I can't show it to you. I'll keep trying different things, but soon I will ask for a refund.

Shirley
29-03-2009 10:58 AM
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chris@realmforge Offline
Realmforge Studios
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Post: #9
RE: game stops working before it start
@Shic:
Please send your logfiles (My documents\Ceville\logs) to support@kalypsomedia.com

@Browser404:
A different drive shouldn't cause problems. A missing log file suggests that one of the dependancies (VC++, .Net framework, DirectX) is missing or out of date.
Could you please check again or reinstall them? Perhaps your DirectX version is older than November 08?

Sorry for the inconvenience.

EDIT:
@Shic: Nevermind. Just read in the thread that you graphic card has not enough VRAM.
(This post was last modified: 30-03-2009 11:09 AM by chris@realmforge.)
30-03-2009 11:07 AM
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redminx25 Offline
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Post: #10
RE: game stops working before it start
We have the same problem. The game stops before it starts, giving this error message:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: Ceville.exe
Application Version: 1.0.2.0
Application Timestamp: 49ddcea0
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6000.16820
Fault Module Timestamp: 49952034
Exception Code: e0434f4d
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

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As you can see we're using the latest patch, it doesn't help. We installed .NET Runtime (actually it was already installed since we're running on Vista), Visual C++ 2005 runtime (though I'm not sure it was a normal install -- how supported is it on Vista), and DirectX 9.0c. But this did not solve the problem.

We just bought this game from AdventureGamers.com and need to play it. Please let us know how to fix the problem.
03-05-2009 04:51 AM
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awen Offline
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Post: #11
RE: game stops working before it start
advise for kalypsosmedia Wonderful as the game may be you need to give the correct requirements for the game. Now that I have finally got it working after 5 hours (sad but true) of installing and trying other methods. I finally realised your advise of using .net 3.5 helped only to send people on the wrong path. I would have thought that seeing as you designed the game that actually whats needed is .net 3.5 SP1 ??? which is what I needed to do on Vista and now the game works
16-05-2009 11:28 PM
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jmitschell Offline
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Post: #12
RE: game stops working before it start
I am having this same problem. I have read in several threads that there is a solution but I can't find the thread that contains it. I have installed the framework mentioned above but that didn't help. Any other ideas. I am using Windows XP.
31-10-2009 08:04 PM
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